Return & Replacement Policy

Thank you for choosing ChildBazaar for your online shopping needs. Please read this Return & Replacement Policy carefully before making any purchases on our website.

1. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied or if the product is defective, damaged, or you receive the wrong item, you are eligible to return or exchange it.

2. Eligibility

To be eligible for a return or replacement, please ensure the following:

• The item is unused and in its original condition.
• The item is in its original packaging, with all tags and labels attached.
• The request for return or replacement is made within 7 days from the date of delivery.

3. How to Initiate a Return or Replacement

To initiate a return or replacement, please follow these steps:

• Log in to your account, go to the order history, and click on the "Return or Replacement" option
• Provide a detailed explanation of the reason for the return or replacement.
• Wait for approval from the seller.

4. Return & Replacement Process

Once your return or replacement request is approved, you will be provided with instructions on how to return the item. Please ensure that the item is securely packaged.

Returns: Upon receiving the returned item and verifying its condition, we will process a refund to your original payment method. Please allow 3-5 business days for the refund to reflect in your account.

Replacements: If you choose a replacement, we will ship the new item to you as soon as the returned item is received and inspected.

5. Non-Returnable Items

Certain items may not be eligible for return or replacement, including:

non-returnable items, such as personalized or customized products.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label.

7. Cancellations

Once an order is placed, cancellations are only accepted within 2 hours of order placement. After that period, the order is considered final and cannot be canceled.

8. Changes to the Return & Replacement Policy

We reserve the right to update or modify this Return & Replacement Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Return & Replacement Policy.